Please note: Due to lighting and photography, stone color or size may appear slightly different in person.
For Easy Returns
Hi! Once you receive the product, please make an unboxing video while opening the package.
This will help ensure a smooth process in case there’s any issue and you need to return or exchange the item. Thank you!
IN 2 DAYS
Return Policy Monalisa Exports does not offer returns or refunds due to the transparent process where clients choose every detail. Minor changes can be made if clients are dissatisfied with the initial process. No cancellations or modifications are allowed once the order is confirmed. An opening video is required for any return request. Customized products are not eligible for returns. The returned item must not be modified, used, or deemed unfit for return by our QC team. To return an order, clients must raise a request via email or phone within 7 calendar days from receipt and ship it back with the attached return label. Our customer care team is available to assist clients with any questions. As a Refund, we will give you a coupon of the same amount that you can redeem in your next purchase from the website.
Payment Methods Monalisa Exports accepts PayPal for international payments and Razorpay(temporarily unavailable) & UPI for domestic payments.
Shipping Policy We partner with reliable express shipping companies for door delivery to most metropolitan cities within 2-3 days. Delivery to other cities in India may take longer. For international deliveries, we use FEDEX, DHL, Shipmax, and DTDC to ensure that our customers receive their orders in a timely and efficient manner. At Monalisaa Exports, we are delighted to offer free shipping for all orders within India. However, for orders outside of India, shipping charges will be calculated based on the weight of the items purchased. ALL OUR SHIPPING PRICES GIVEN AS PER SHIPMAX ECONOMY SERVICE(10-11 days), IF ANYONE NEED EXPRESS DELIVERY(4-5 days), THEY CAN CONTACT US ACCORDINGLY.
Measurement Guide
Cancellation Policy Customers may request to cancel their order by notifying us via email at "monalisaexports@gmail.com" or via Whatsapp at 9897476473 within a maximum period of 6 hours from the time of placing the order on our website. Kindly note that any cancellation requests received after this designated timeframe will not be accommodated. Please ensure prompt communication regarding your cancellation request to allow us to process it in a timely manner. We kindly remind you that after the aforementioned 6-hour window, cancellations will no longer be possible. We appreciate your understanding and cooperation in adhering to our cancellation policy. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our customer support team
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